Faq
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MTANDAO HOME FIBER
The fastest, most Reliable Internet for Home and Businesses.
A Comprehensive Guide.
Learn how to Troubleshoot your router. Think of it as a first aid before escalating the issue to our customer care desk or technical departments.
01. How Do I Make Payments For My Account?
1. Go to your M-PESA menu and select Lipa na M-PESA. 2. Select Paybill. 3. Enter Business Number: 4040237. 4. Enter Account Number: Use your MT----- 5. Enter the amount and your M-PESA PIN to complete the transaction.
02. How Do I Access My Account?
You can access your account details through the Customer Portal on the following link: https://broadband.mtandaoafritechsolutions.com/portal/login. Login: MT------ (Your Account No.), Password: (Given Password)
03. How Can I Find Out My Payment Due Date?
Your payment is generally due every 30 days from your last payment date. Mtandao Afritech sends automated SMS reminders to your registered phone number a few days before your subscription expires to notify you of the due date and the amount required to renew.
04. I Am Moving From One Area To Another, How Do I Take My Internet Connection With Me?
If you are moving to an area within our coverage (such as Isiolo, Timau, Maua, Meru, Runyenjes, Chogoria or Nkubu): 1. Notify customer support at least one week in advance. 2. A technician will perform a site survey at your new location. 3. A Relocation Fee (typically around Ksh 1,500) may apply for moving and re-installing the equipment at the new premises.
05. How Do I Reset My Wifi Password?
Contact their support team at 020 790 4151, and they can assist you in resetting it remotely.
